Booking information - Klausnerhof

Booking information and cancellation conditions


Safe on holiday & safe on the mountains

The following must be observed at the moment due to Covid-19:

From 5 March the following rules apply:

  • 3G Rule as a prerequisite for entry into Austria (vaccinated, recovered or tested) for all people arriving from countries which are not classified as virus variant areas.
  • There is a recommendation to wear an FFP2 mask, mouth and nose protection for children from 6 years of age and FFP2 mask for adults and children from 14 years of age.
  • Current entry requirements for all countries can be found under the following link: www.austria.info

 

 

Cancellation costs:

we currently have the following cancellation conditions:

Austrian hotel contract conditions in the event of cancellation:
You can cancel free of charge up to 60 days before the start of your holiday.
Up to 1 month before the start of the holiday, 40% of the arrangement price is due,up to 1 week before arrival 70% then 90% of the arrangement price.

Should, due to border closings, travel warning for the state of Tyrol,a corona illness or an officially prescribed quarantine prevent the start of the vacation,
(a submission from the authorities is required) we have adjusted the cancellation conditions as follows:

48h free cancellation:
up to 2 days before arrival there are 0% cancellation fees,after that, 100% of the arrangement price will be charged!

Here you can find the Austrian hotel contract conditions!

In the event of a cancellation before the Austrian Hotel Contract Conditions come into force, the deposit amount for a later stay will be credited to you.

Reservation:

We always need your written reservation via letter, fax or e-mail. The reservation is only valid, when you put down a deposit of 30% of the arrangement price on our account. If you pass on your credit card details to us, we can make the down payment.

Deposit:

For guests from non-EU countries the fees are higher; for those the payment via credit card is the best option.

Bank account Austria:

BTV Mayrhofen
IBAN: AT571639000139187911
BIC: BTVAAT22XXX

Bank account Switzerland:

IBAN CHF-Konto: CH08 0852 5000 SA31 308A A

SWIFT (BIC): BTVACH22

Postcheck-Konto: 85-723761-3

Payment options:

You can pay your bill by cash, EC-card or credit card (Visa or Mastercard). An international cash machine is located near the hotel.

Reduction for children in parents‘ room:

Two full-price payers are required:

  • from 0 to 2 years: 100% from 3 to 5 years: € 30,– per day / at summer 2022 € 35,-
  • from 6 years: 50%
  • from 15 to 18 years: 20%

Surcharges:

Single room surcharge € 35,– per day

Short-stay surcharge for less than 3 days € 5,– per person

Breakfast € 18,–

Dogs € 17,- per day / without food

Packed lunch € 8,–

Local tax:

All our prices do not include local taxes. Guests older than 16 have to pay a daily fee of € 1,50.

Arrival:

Your room is available for check-in starting at 3 p.m.  For arrivals later than 6 p.m., please contact us via telephone.

Departure:

On your departure day, we ask you to vacate your rooms at 11 a.m. at the latest. On that day, luggage can be stored safely in our luggage storeroom. On the day of departure, you can also use our “Glacier oasis” and enjoy the buffet in the afternoon for a fee of € 35,–.

Room requests:

Please understand that we cannot always guarantee certain room numbers and floors. However, we can confirm the room category.

Dogs:

We are pleased to welcome your four-legged pet. However, you need to inform us in advance about your pet. An additional charge of € 17,– per day excluding food needs to be paid. Please note that pets are not allowed in the following areas: wellness area and restaurant.

Underground car park:

We also provide a free parking space for every room in the underground car park during your stay.

Times

Breakfast from 07.30 AM till 10.30 AM
Afternoon snack from 03.00 PM till 05.00 PM
Dinner from 06.30 PM till 08.30 PM

Klausnerhof Waterworld
Indoor swimming pool from 07.00 AM till 08.00 PM
Outdoor pool from 03.00 PM till 07.00 PM
Whirlpool from 12.00 AM till 07.00 PM
Sauna from 03.00 PM till 08.00 PM